# Making complex freight logistics easier to navigate

TRIS helps freight forwarders manage goods moving worldwide. We supported Intris in making this complex logistics application more usable and mobile-oriented during its Oracle-based rewrite.

**Product Type:** Freight forwarding software  
**Industry:** Logistics & transport  
**Timeframe:** 2015–2017  
**Role:** Product strategy, UX & UI design

**Scope:** User research & stakeholder alignment, Product strategy & information architecture, Axure prototyping, Oracle Alta UI alignment, A/B testing with key users, UI assets & development support

![Intris TRIS freight management interface displayed on a desktop monitor against a pale green background.](https://superflow.design/_astro/intris1.CSbDcWBf.webp)

## The challenge.

Freight software spans transport modes, customs, finance and country-specific requirements. Its complexity can overwhelm newcomers, while established users may resist changes to familiar workflows.

## The key decision.

We worked with product owners to understand users and prioritise features. Axure prototypes followed Oracle Alta UI principles and were reviewed early with business teams, developers and Oracle specialists for feasibility.

## The rejected option & why.

A new UI framework alone could not resolve the application’s structural complexity. The work also addressed workflows and feature priorities through research and iterative prototyping.

## The outcome.

Over three years, stakeholders aligned around the changes. An external group of around ten transport-sector users tested prototypes, and feedback informed designs used in two-week development sprints.

## Supporting images

![Intris overview showing the progression from earlier software screens and wireframes to redesigned interfaces.](https://superflow.design/_astro/intris2.DAEDny78.webp)

![Intris TRIS interface shown on a tablet with logistics forms and data panels.](https://superflow.design/_astro/intris3.C69SfCDm.webp)

![Hand-drawn Intris logistics interface wireframe with navigation tabs, transport entries and data fields.](https://superflow.design/_astro/intris4.C9p26xQj.webp)

![Intris TRIS freight management interface displayed on a laptop.](https://superflow.design/_astro/intris9.BKWxlvgd.webp)

## The final verdict.

Understanding logistics operations was essential to useful design decisions. Iterative prototypes connected user feedback, technical constraints and implementation, with design assets supporting development.

## Facing the same challenges?

Every case here came down to one decision that was hard to undo. Book a 30-minute product review. I’ll look at your product and tell you which decision matters most right now.

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