# Bringing Antwerp’s dockworker allocation process online

CEPA supports employers and dockworkers in the Port of Antwerp. DigiKot aimed to bring the traditional physical work-allocation process online, so dockworkers could take part from home. We supported the UX, prototypes and initial UI designs.

**Product Type:** Digital workforce allocation app  
**Industry:** Port logistics & workforce services  
**Timeframe:** 2019  
**Role:** UX research, prototyping & UI design

**Scope:** Strategic sessions, User research, Wireframing, International benchmarking, Prototyping, UI design

![CEPA DigiKot workforce allocation interface on a laptop, showing work tables and dockworker profiles.](https://superflow.design/_astro/cepa1.BNlpc6bq.webp)

## The challenge.

Dockworkers traditionally gathered at a physical location known as the Kot, where foremen allocated work. Moving that established process online meant supporting users who had not asked for the change while meeting CEPA’s operational requirements.

## The key decision.

Strategic sessions clarified the organisation’s needs, while discussions with users informed the requirements. These insights became wireframes, prototypes and initial interface designs for development.

## The rejected option & why.

Digitising the process solely around organisational requirements would miss the needs of the people using it. User input was considered alongside the operational requirements.

## The outcome.

The work translated strategic and user requirements into wireframes, prototypes and initial UI designs, which the development team built.

## Supporting images

![DigiKot interface designs with selection tables, work assignments and dockworker profile cards.](https://superflow.design/_astro/cepa2.BRlVelIi.webp)

## The final verdict.

The engagement balanced a familiar work-allocation process with a new digital experience. Research and prototyping helped connect dockworker needs with CEPA’s requirements before implementation.

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